Privacy Policy

Capfit collects information that you provide directly to us through various channels, including:

• •Website Forms: Contact forms, registration forms, membership signups, and booking forms on our website.
• •Meta (Facebook & Instagram) Lead Ads: Information submitted through Facebook Lead Ads and Instagram Lead Ads, including name, email address, phone number, and any custom fields you complete.
• •Memberships & Registrations: Member names, emergency contact information, health and fitness goals, and relevant information provided during membership enrollment.
• •Class & Session Signups: Information provided when booking classes, personal training sessions, or special events.
• •Direct Communication: Information you share with us via phone calls, text messages, email, or in-person conversations.

The types of personal information we may collect include:

• •Full name
• •Email address
• •Phone number
• •Mailing address
• •Date of birth
• •Fitness goals, activity history, and relevant health information
• •Assessment and performance data
• •Payment and billing information (processed securely through our payment provider)

Capfit uses the personal information we collect solely for legitimate business purposes related to our fitness services. Specifically, we use your information to:

• •Communicate with you about training services, memberships, scheduling, and availability
• •Schedule and confirm classes, personal training sessions, and consultations
• •Process registrations for memberships, programs, and events
• •Share assessment results, progress updates, and performance data with you
• •Send reminders, scheduling updates, and program-related notifications
• •Respond to inquiries and provide customer support
• •Process payments and manage billing
• •Send marketing communications about upcoming programs, classes, and events (you may opt out at any time)
• •Improve our services, programs, and member experience
• •Comply with legal obligations and protect the safety of our members

Your personal information is used only to communicate about fitness services, programs, scheduling, assessments, memberships, events, and related business communications.

Capfit does not sell personal information to third parties. We do not rent, trade, or sell your data to any outside organization for marketing purposes.

We may share your information only in the following limited circumstances:

• •Service Providers: We may share information with trusted third-party service providers who help us operate our business (e.g., payment processors, scheduling software, email/text messaging platforms). These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.
• •Meta Platforms: When you submit information through Facebook Lead Ads or Instagram Lead Ads, Meta processes that information according to Meta's own privacy policy. We receive the lead information you submitted to follow up regarding our services.
• •Legal Compliance: We may disclose information when required by law, court order, or to protect the rights, property, or safety of our members, staff, or business.
• •Member Access: Assessment and performance data may be shared with the member or their authorized contact as part of our training communication.

We take reasonable and appropriate measures to protect the personal information we collect. These measures include:

• •Secure storage of digital records using industry-standard encryption and access controls
• •Restricted access to personal information limited to authorized staff members who need it to perform their duties
• •Secure payment processing through PCI-compliant payment providers — we do not store full credit card numbers on our systems
• •Regular review of our data handling practices to maintain security standards

While we strive to protect your personal information, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to safeguarding your information to the best of our ability.

With your consent, Capfit may send you marketing communications — including text messages, emails, and social media messages — about upcoming programs, classes, events, promotions, and membership opportunities.

You may opt out of marketing communications at any time by:

• •Replying "STOP" to any marketing text message
• •Clicking the "unsubscribe" link in any marketing email
• •Contacting us directly at (337) 254-2946

Opting out of marketing communications will not affect transactional or service-related messages (e.g., scheduling confirmations, assessment results, payment receipts).

Capfit provides services that may be used by minors (under 18) with the consent of a parent or legal guardian.

When a parent or guardian registers a minor, submits a lead form, or signs up for a program or event, they are providing consent for us to collect and use the minor's information for the purposes described in this policy.

We use information about minors solely to:

• •Schedule and conduct training sessions, classes, and programs
• •Communicate with parents/guardians about scheduling and progress
• •Share assessment results and performance data with parents/guardians
• •Ensure the safety and well-being of members during training

We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have collected information from your child without your consent, please contact us immediately at (337) 254-2946 and we will promptly remove it.

You have the right to:

• •Access the personal information we hold about you
• •Correct any inaccurate or outdated information
• •Request removal of your personal information from our records
• •Opt out of marketing communications at any time
• •Withdraw consent for data collection and processing

To request removal of your information, or to exercise any of the rights listed above, please contact us at (337) 254-2946. We will process your request within a reasonable timeframe and confirm once your information has been removed, subject to any legal retention requirements.

Capfit may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

• •Update the "Last Updated" date at the top of this page
• •Provide notice of significant changes on our website or through direct communication where appropriate

We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: